These Terms and Conditions govern your access to and use of the tom188 platform. By registering an account or using any of our services, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. Please read them carefully before proceeding.
The following sections summarise the most important elements of this agreement. They are not a substitute for reading the full Terms below — all players are required to read the complete document.
You must be aged 21 or above and a natural person (not a corporation) to hold an account on tom188. One account per person is permitted. Accounts registered with false information will be suspended without notice.
All transactions are conducted in MYR. Supported methods include DuitNow, Touch 'n Go eWallet, Boost, GrabPay, FPX, Maybank2u, CIMB Clicks, Public Bank, and select cryptocurrencies. Withdrawals require completed KYC verification.
All bonuses are subject to stated wagering requirements before withdrawal. Abuse of promotional offers — including multi-accounting, arbitrage betting, or coordinated bonus harvesting — will result in forfeiture of bonuses and potential account closure.
Use of automation software, VPNs to circumvent restrictions, money laundering, fraud, and any activity that compromises the integrity of the platform or other players is strictly prohibited and may result in immediate termination and reporting to relevant authorities.
tom188 provides deposit limits, loss limits, session timers, and self-exclusion tools. We enforce strict 21+ age controls and reserve the right to restrict or close accounts where problem gambling is identified. See our Responsible Gambling page for full details.
These Terms are governed by the laws of the jurisdiction in which tom188 holds its international gaming licence. Disputes are subject to binding arbitration before any court proceedings are initiated. Malaysian users remain responsible for local legal compliance.
These Terms and Conditions (hereinafter referred to as "Terms", "Agreement", or "T&C") constitute a legally binding agreement between you (the "User", "Player", or "Account Holder") and tom188 (the "Platform", "Company", "We", "Us", or "Our"), accessible at tom188.cam and all associated sub-domains, applications, and services.
By accessing, registering on, or in any way using the tom188 platform — including placing bets, participating in casino games, claiming bonuses, or interacting with customer support — you acknowledge that you have read these Terms in their entirety, that you understand them, and that you unconditionally agree to be bound by them.
If you do not agree to any part of these Terms, you must immediately cease use of the Platform and close your account by contacting our support team. Continued use of the Platform following any amendments to these Terms constitutes acceptance of the updated version.
For the purpose of these Terms, the following definitions apply unless the context requires otherwise:
To be eligible to register and maintain an Account on tom188, you must satisfy all of the following criteria at all times:
Each eligible individual is permitted to hold one Account only. The creation of duplicate or multiple accounts — whether under the same or different identities — is strictly prohibited and constitutes a material breach of these Terms.
During registration, you are required to provide accurate, complete, and up-to-date information, including your full legal name, date of birth, valid email address, and contact number. You must promptly update any information that changes.
tom188 operates a mandatory Know Your Customer (KYC) verification process. The following documents may be required before withdrawal requests are processed:
Failure to complete KYC verification within a reasonable period of request, or provision of fraudulent or inaccurate documentation, will result in the freezing of the Account and forfeiture of any pending withdrawals pending investigation.
All deposits on tom188 are processed in Malaysian Ringgit (MYR) unless otherwise stated. Supported deposit methods include DuitNow, FPX bank transfer, Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank online banking, and select cryptocurrencies (BTC, ETH, USDT). The minimum deposit amount is RM30 unless a specific promotion states otherwise.
tom188 does not charge deposit processing fees on its end; however, your payment provider may impose their own transaction fees. Players are responsible for any such third-party charges. Deposits must be made from a payment method registered in the Player's own name — third-party deposits are prohibited.
Withdrawal requests are subject to successful KYC completion. Withdrawals are processed to the same payment method used for deposit where technically possible (the "same-source rule"). The minimum withdrawal amount is RM50 unless otherwise stated.
Withdrawals are typically processed within the following indicative timeframes, subject to verification status and payment provider conditions:
tom188 reserves the right to perform enhanced due diligence on withdrawal requests exceeding certain thresholds, which may extend processing times. Any winnings derived from wagering with Bonus Funds may only be withdrawn once the applicable wagering requirement has been satisfied in full.
An Account is deemed inactive if no login or transaction has been recorded for a continuous period of 12 months. tom188 reserves the right to apply an administrative inactivity fee of RM10 per month after this period, deducted from the Account balance, after providing notice to the registered email address.
tom188 offers a range of promotional bonuses from time to time, including welcome bonuses, reload bonuses, cashback offers, referral bonuses, and VIP programme rewards. All bonuses are subject to the following general conditions unless specific promotion terms state otherwise:
Bets placed on tom188 are subject to the specific rules applicable to the relevant product (sports betting, live casino, slots, etc.), which are published within the relevant sections of the Platform. In the event of any conflict between product-specific rules and these general Terms, the product-specific rules shall prevail for that product.
The following general principles apply to all wagering activity on tom188:
The following activities are strictly prohibited on the tom188 platform. Engaging in any of the following may result in immediate account suspension, forfeiture of balance, and reporting to relevant law enforcement or regulatory bodies:
All content on the tom188 platform — including but not limited to logos, graphics, game interfaces, software, text, promotional materials, and structural design — is the intellectual property of tom188 or its licensed third-party providers and is protected by applicable copyright, trademark, and intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended purpose as a registered player. This licence does not extend to:
tom188 is committed to protecting your personal data. The collection, storage, processing, and use of your personal information is governed by our Privacy Policy, which forms an integral part of this agreement and is incorporated herein by reference. Please review the Privacy Policy for full details of your rights and our obligations.
By using the Platform, you consent to the processing of your personal data as described in the Privacy Policy, including for KYC verification, fraud prevention, marketing communications (where opted in), and regulatory compliance purposes.
tom188 is deeply committed to the promotion of responsible gambling practices. Gambling is intended to be an entertainment activity and should never be treated as a source of income, a method of managing financial difficulties, or a substitute for professional advice.
tom188 provides the following responsible gambling tools, accessible to all Account Holders at all times:
All players must be aged 21 or above. If you are concerned about your own gambling habits or those of someone close to you, please consult our Responsible Gambling page for further guidance and support resources.
To the maximum extent permitted by applicable law, tom188, its officers, directors, employees, affiliates, agents, licensors, and service providers shall not be liable for any:
Where liability cannot be excluded by law, tom188's total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the net deposits made by you in the 30-day period immediately preceding the claim.
You may close your Account at any time by contacting our customer support team via live chat or email at [email protected]. Upon receiving a valid closure request, tom188 will process any outstanding real-money balance for withdrawal to your verified payment method, provided all applicable wagering requirements have been met and KYC is complete. Bonus balances will be forfeited upon voluntary closure.
tom188 reserves the right to suspend, restrict, or permanently close any Account with immediate effect, with or without prior notice, in any of the following circumstances:
In cases of termination for cause, tom188 may withhold the Account balance pending investigation. Where fraud or criminal activity is confirmed, the balance may be forfeited and the matter referred to relevant authorities.
tom188 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will notify registered players via the email address on file and/or by displaying a notice on the Platform for a reasonable period prior to the changes taking effect.
Your continued use of the Platform following the effective date of any amended Terms constitutes your acceptance of those changes. If you do not agree with the updated Terms, you must cease using the Platform and request account closure as described in Clause 13.1.
The date of last review shown at the top of this page reflects the most recent amendment. We recommend reviewing these Terms periodically to remain informed of any changes.
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the jurisdiction in which tom188's international gaming licence is registered, without regard to its conflict of law provisions.
In the event of a dispute, the Parties agree to first attempt resolution through good-faith negotiation by contacting our support team. If the dispute cannot be resolved informally within 30 days of written notice, it shall be referred to binding arbitration conducted by a mutually agreed arbitral institution.
Nothing in this clause prevents either Party from seeking urgent injunctive relief from a court of competent jurisdiction where necessary to prevent irreparable harm.
If you have any questions, concerns, or complaints regarding these Terms and Conditions, or regarding your Account or any transaction on the Platform, please contact our support team through the following channels:
When contacting us regarding a Terms-related matter, please include your registered username, the nature of your query, and any relevant transaction reference numbers. This helps us resolve your concern as efficiently as possible.
For concerns related to responsible gambling, player protection, or account self-exclusion, please refer specifically to our Responsible Gambling page where additional support resources and contact procedures are described.
If you have questions about these Terms or need guidance on any aspect of your tom188 account, our live support team is available around the clock. Alternatively, browse our FAQ or visit the homepage to get started.